Refunds & Exchanges
RECEIVING DIGITAL PATTERNS
Digital patterns are PDF files delivered to your email instantly, ready for you to print at home on A4 or US Letter paper. It’s normally a super-fast and simple process, however sometimes technology can get the better of us, therefore please read these guidelines if it’s your first order.
After you complete your payment of a digital PDF pattern, you will automatically receive an email including a link to download two PDF files - the PDF sewing pattern and instructions to make it. If you pay with a PayPal account, your order will be sent to the same email linked to your PayPal account – so please check it’s up-to-date before ordering. If you enter an email manually through the payment process, the email will go wherever you direct it – so please double check for mistakes before pressing enter!
There's a chance your order email might end up in your email's junk folder or filtered out as spam, so if you can't find your order please check there.
RETURNING DIGITAL PRODUCTS
We hope you like your digital PDF sewing pattern. Please review product information carefully before purchase - due to the instant digital downloadable products, after you have downloaded or began to download a digital pattern, the right to return is restricted. Due to the nature of digital products, they cannot be returned or exchanged.
The process of downloading a digital order normally begins by clicking on the download link sent in the order email, whether or not you open the downloaded files.
If there is an error with the digital PDF pattern, you have the right to request a repair or replacement - please contact us if you believe this is the situation. If we can't repair it within a reasonable time, we will offer you a full or part refund.
If you change your mind or would like to return the digital product for another reason, due to the nature of digital products, they cannot be returned or exchanged.